🧠 Services · KImatiX.Knowledgebase

Your company knowledge. Instantly accessible.

KImatiX.Knowledgebase turns your existing documents, manuals and process descriptions into an intelligent assistant – that answers questions from customers and employees instantly, precisely and without hallucinations. No searching, no waiting, no contradictory statements.

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< 2s

Response time

100%

Source-based

Hallucinations

24/7

Availability

What the knowledge base agent can do

Five core tasks, ready to deploy

Based on your own content – configurable for customer communication or internal use.

💬

Automatic FAQ Answering

Frequently asked questions are answered instantly and consistently – based exclusively on your verified content. No waiting, no transfers, no contradictory statements.

Benefits

✓ Instant answers around the clock
✓ Consistent statements across all channels
✓ Relief for the support team
✓ Scalable without additional cost

Example

A customer asks via chat about return conditions. The agent immediately responds with the exact, current policy from your T&Cs – no wait time, no staff required.

📄

Document-Based Information

Manuals, contracts, product descriptions, process documentation – the agent searches your existing documents and gives precise answers to specific questions, including source references.

Benefits

✓ No manual searching through documents
✓ Precise source references
✓ Always based on current content
✓ Supports PDF, Word, website and more

Example

An employee asks about the process for requesting leave. The agent cites the current HR policy and links the relevant form.

🏢

Internal Knowledge Management

New staff instantly find answers to process questions without interrupting colleagues. Existing staff quickly access company policies, IT guides and process descriptions.

Benefits

✓ Faster onboarding of new employees
✓ Fewer internal queries
✓ Centralised, up-to-date company knowledge
✓ Available in existing tools (Teams, Slack)

Example

A new employee asks how to submit expense reports. The agent explains the process step by step and points to the relevant system.

🎯

Product Advisory & Purchase Support

In e-commerce or B2B sales, the agent answers technical product questions, compares variants and helps customers make the right choice – without sales staff.

Benefits

✓ Higher conversion rate
✓ Fewer pre-purchase queries
✓ 24/7 product advisory
✓ Consistent technical information

Example

A prospect asks whether Product A is compatible with their existing system. The agent searches the technical data sheets and responds precisely with source reference.

🤝

Escalation on Knowledge Gaps

When the agent cannot provide a verified answer from the knowledge base, this is transparently communicated and the query is forwarded to a staff member – no made-up answers.

Benefits

✓ No hallucinations or misinformation
✓ Reliable escalation to experts
✓ Complete conversation history is handed over
✓ Trustworthy for sensitive topics

Example

The agent recognises that a question is too specific for the existing documentation and forwards the query with the full conversation history to the responsible specialist team.

How it works

Your documents become the answer source

The agent learns exclusively from the content you provide. No external sources, no made-up answers – only verified information from your own documentation.

Upload documents

PDFs, Word files, websites, wikis – all relevant sources are connected.

Configure the agent

Tone, topic area, escalation rules and channels are tailored to your organisation.

Ready to deploy

The agent answers questions in real time – on your website, in Teams, by email or chat.

Example chat: internal employee

How do I request annual leave? I'm new to the company.

🧠 KImatiX.Knowledgebase

Happy to help! Leave requests are submitted via the HR portal at hr.intern.example.com. You'll need your employee number and your manager's approval. Requests must be submitted at least 2 weeks in advance. Source: HR Policy v2.3, Section 4.

And what's the maximum consecutive leave period?

🧠 KImatiX.Knowledgebase

According to the leave policy (Section 4.2), the maximum consecutive leave period is 20 working days. Exceptions must be agreed with HR. Would you like me to send you the link to the full policy?

Sources & channels

The agent reads from your existing sources and is accessible across all relevant channels.

Knowledge sources

✓ PDF documents
✓ Word / Excel files
✓ Websites & wikis
✓ Confluence, Notion
✓ SharePoint

Output channels

✓ Website chat
✓ Microsoft Teams
✓ Slack
✓ Email
✓ REST API

Controls

✓ Restrict topics
✓ Configure answer tone
✓ Escalation rules
✓ Source references on/off
✓ Audit log

Your knowledge. Instantly accessible. For everyone.

We connect the agent to your existing documents and align it to your use case – typically production-ready within a few days.

Request a quote now